If you need to contact a doctor during surgery hours and wish to speak to them over the telephone you will only be connected if it is urgent otherwise you will be asked to telephone at the end of the surgery i.e. 12.00 pm or 6.30 pm.

If you attend for your appointment and need to see a doctor urgently please let the receptionist know and they will get you in to see the doctor as quickly as possible.

If you have a medical emergency the Doctor may require to request an ambulance for you. A member of staff will remain with you and the Doctor will handover to the ambulance crew.

If you require an interpreter please inform a receptionist and we will  make arrangements for an interpreter to be available at your appointment.

If you require a chaperone for your appointment please inform a receptionist.

There will be a named Doctor responsible for your overall care at the Practice. Please contact Reception to see who this is. Reasonable efforts will be made to accommodate a request for preference of Doctor.

Health App 

Your GP practice is still open, but the way we access healthcare during the Covid-19 pandemic is changing. A new health app for Sandwell & West Birmingham will check your symptoms and give you access to the right type of appointment for you. The app links directly with your GP practice. It is free to download and easy to use. Over the coming weeks, the app will offer additional functions to help you manage your health and we will keep you updated on this. In the meantime, please use this app if you need to check your symptoms or book an appointment. Download the app via the App Store or on the Google Play Store by searching ‘SWB Health App’. Alternatively, please visit

” GP Practices are still open for you ,however we may be working a little bit differently to keep you safe and protected ”


 Hospital appointments

During Covid-19 there have been changes to the way healthcare is provided for you.

Many appointments are virtual so you will be advised if it is telephone ,video or a face to face consultation.

Some of your hospital appointments may have been postponed due to the demand on the NHS during the pandemic. You will remain on the waiting lists and contacted as services begin to resume normal delivery.



Urgent Treatment Centre opens at hospital

A new Urgent Treatment Centre has opened its doors at Sandwell Hospital – and will be accessible to all patients.

The facility, based at the West Bromwich hospital, replaces the walk-in centre at Parsonage Street, which was situated just a few yards away.

It offers GP-led urgent, but not emergency care, for ailments such as suspected broken bones, abdominal pain and minor illnesses.

The centre will be open for urgent care seven days a week, from 9am to 9pm. Appointments can be made by calling NHS 111 or by walking in.


Opting out of NHS Digital collecting your data

(Type 1 Opt-out)

If you do not want your identifiable patient data (personally identifiable data in the diagram above) to be shared outside of your GP practice for purposes except for your own care, you can register an opt-out with your GP practice. This is known as a Type 1 Opt-out.

Type 1 Opt-outs were introduced in 2013 for data sharing from GP practices, but may be discontinued in the future as a new opt-out has since been introduced to cover the broader health and care system, called the National Data Opt-out. If this happens people who have registered a Type 1 Opt-out will be informed. More about National Data Opt-outs is in the section Who we share patient data with.

NHS Digital will not collect any patient data for patients who have already registered a Type 1 Opt-out in line with current policy. If this changes patients who have registered a Type 1 Opt-out will be informed.

If you do not want your patient data shared with NHS Digital, you can register a Type 1 Opt-out with your GP practice. You can register a Type 1 Opt-out at any time. You can also change your mind at any time and withdraw a Type 1 Opt-out.

Data sharing with NHS Digital will start on 1 September 2021.

If you have already registered a Type 1 Opt-out with your GP practice your data will not be shared with NHS Digital.

If you wish to register a Type 1 Opt-out with your GP practice before data sharing starts with NHS Digital, this should be done by returning this form to your GP practice. If you have previously registered a Type 1 Opt-out and you would like to withdraw this, you can also use the form to do this. You can send the form by post or email to your GP practice or call 0300 3035678 for a form to be sent out to you.

If you register a Type 1 Opt-out after your patient data has already been shared with NHS Digital, no more of your data will be shared with NHS Digital. NHS Digital will however still hold the patient data which was shared with us before you registered the Type 1 Opt-out.

If you do not want NHS Digital to share your identifiable patient data (personally identifiable data in the diagram above) with anyone else for purposes beyond your own care, then you can also register a National Data Opt-out.

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