If you need to contact a doctor during surgery hours and wish to speak to them over the telephone you will only be connected if it is urgent otherwise you will be asked to telephone at the end of the surgery i.e. 12.00 pm or 6.30 pm.
If you attend for your appointment and need to see a doctor urgently please let the receptionist know and they will get you in to see the doctor as quickly as possible.
If you have a medical emergency the Doctor may require to request an ambulance for you. A member of staff will remain with you and the Doctor will handover to the ambulance crew.
If you require an interpreter please inform a receptionist and we will make arrangements for an interpreter to be available at your appointment.
If you require a chaperone for your appointment please inform a receptionist.
There will be a named Doctor responsible for your overall care at the Practice. Please contact Reception to see who this is.Reasonable efforts will be made to accommodate a request for preference of Doctor.
The NHS in Sandwell and West Birmingham and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning travellers.
Anyone who has travelled to China or places listed above in the last 14 days and develops symptoms of cough or fever or shortness of breath, should immediately:
- Stay indoors and avoid contact with other people as you would with the flu
- Call NHS 111 to inform them of your recent travel to the country
Information for the public is available at gov.uk/coronavirus
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.
The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan, Hubei province, China are currently in isolation.
Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
You can find the latest information and advice from Public Health England at www.gov.uk/coronavirus.