If you need to contact a doctor during surgery hours and wish to speak to them over the telephone you will only be connected if it is urgent otherwise you will be asked to telephone at the end of the surgery i.e. 12.00 pm or 6.30 pm.
If you attend for your appointment and need to see a doctor urgently please let the receptionist know and they will get you in to see the doctor as quickly as possible.
If you have a medical emergency the Doctor may require to request an ambulance for you. A member of staff will remain with you and the Doctor will handover to the ambulance crew.
If you require an interpreter please inform a receptionist and we will make arrangements for an interpreter to be available at your appointment.
If you require a chaperone for your appointment please inform a receptionist.
There will be a named Doctor responsible for your overall care at the Practice. Please contact Reception to see who this is. Reasonable efforts will be made to accommodate a request for preference of Doctor.
Your GP practice is still open, but the way we access healthcare during the Covid-19 pandemic is changing. A new health app for Sandwell & West Birmingham will check your symptoms and give you access to the right type of appointment for you. The app links directly with your GP practice. It is free to download and easy to use. Over the coming weeks, the app will offer additional functions to help you manage your health and we will keep you updated on this. In the meantime, please use this app if you need to check your symptoms or book an appointment. Download the app via the App Store or on the Google Play Store by searching ‘SWB Health App’. Alternatively, please visit https://app.swbhealthapp.com/splash
” GP Practices are still open for you ,however we may be working a little bit differently to keep you safe and protected ”
During Covid-19 there have been changes to the way healthcare is provided for you.
Many appointments are virtual so you will be advised if it is telephone ,video or a face to face consultation.
Some of your hospital appointments may have been postponed due to the demand on the NHS during the pandemic. You will remain on the waiting lists and contacted as services begin to resume normal delivery.